Quality Assurance Specialist

6 days ago


Delhi, Delhi, India Hindustan Recruitment Full time

Job Title: Quality Assurance Specialist

We are seeking a highly skilled Quality Assurance Specialist to join our team at Hindustan Recruitment. This role involves evaluating and assessing customer service calls to ensure high-quality interactions.

About the Role:

The successful candidate will be responsible for developing and maintaining a standardized evaluation process to measure call quality. They will score calls based on predefined criteria, such as adherence to scripts, professionalism, accuracy, and resolution of customer issues.

Key Responsibilities:

  • Conduct regular feedback sessions with agents to discuss call evaluation results
  • Provide constructive feedback and coaching to help agents enhance their skills and meet performance goals
  • Analyze call quality data and trends to identify recurring issues or training needs
  • Collaborate with supervisors and managers to create individual improvement plans for underperforming agents

Requirements:

  • Detail-oriented
  • Active listening
  • Fault finding and gap analysis skills
  • Honesty
  • Integrity
  • Couching skills

Preferred Qualifications:

  • Minimum 2 years of experience in audit at the BPO level for chat, email, and calls

Salary Range:

$60,000 - $80,000 per year, depending on experience

Benefits:

Our company offers a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.



  • Delhi, Delhi, India GRNconnect Full time

    Quality Assurance RoleWe are seeking a Quality Assurance Specialist to join our team at GRNconnect. As a Quality Assurance Specialist, you will be responsible for ensuring the high quality of our production processes.Identify and rectify defects within our production processes;Recommend, implement, and monitor preventative and corrective actions to guarantee...


  • Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full time

    Quality Assurance Role OverviewAt Luytens Technology Solutions Pvt. Ltd., we are seeking a skilled Quality Assurance Specialist to play a pivotal role in ensuring the quality of our products and services. This position is responsible for implementing systematic quality assurance processes, identifying and addressing potential quality issues, and contributing...


  • Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full time

    Job OverviewLuytens Technology Solutions Pvt. Ltd. is seeking a highly skilled Quality Assurance Specialist to join our team. This role is crucial in ensuring the quality of our products and services through the implementation of systematic quality assurance processes.Main ResponsibilitiesThe Quality Assurance Specialist will be responsible for:Developing...


  • Delhi, Delhi, India Work Visa USA Jobs (move2usajobs LLC) Full time

    Job DescriptionAn exceptional opportunity is available for Quality Assurance Specialists who are dedicated to ensuring product and service excellence. This role is designed for professionals who possess a solid understanding of quality assurance methodologies, attention to detail, and a strong commitment to maintaining the highest standards of quality in a...


  • Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full time

    Quality Assurance SpecialistLuytens Technology Solutions Pvt. Ltd. is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality assurance standards and processesConduct testing and...


  • Delhi, Delhi, India Nexthire Full time

    Job Title: Quality Assurance Specialist About the Role Nexthire is seeking an experienced Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the performance of our International Voice Process team. Key Responsibilities Monitor and evaluate inbound and outbound calls to...


  • Delhi, Delhi, India Starclinch Full time

    Job DescriptionAt StarClinch, we're looking for a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our products and services.Key Responsibilities:Review product releases to identify potential issues and defects.Test software products to identify deficiencies and...


  • Delhi, Delhi, India Live Connections Full time

    Job Title: Digital Quality Assurance SpecialistWe are seeking a skilled Digital Quality Assurance Specialist to join our team at Live Connections.


  • Delhi, Delhi, India Nexthire Full time

    Job Title: Quality Assurance Specialist – International Voice ProcessWe are seeking an experienced Quality Assurance Specialist with a strong background in International Voice Processes. The ideal candidate will have a proven track record of ensuring high service quality and customer satisfaction. You will be responsible for monitoring, evaluating, and...


  • Delhi, Delhi, India Starclinch Full time

    Job SummaryAt StarClinch, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the high quality of our products and services.Key ResponsibilitiesReview product releases to ensure they meet our quality standards.Test software products and identify areas for...


  • Delhi, Delhi, India QIMA Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our Operations team at QIMA. As an Inspector, you will be responsible for conducting on-site quality inspections of our clients' products.Main Responsibilities:Conduct on-site quality inspections of our clients' productsCommunicate with suppliers in a...


  • Delhi, Delhi, India TechYantram Solutions LLC Full time

    Software Quality Assurance SpecialistThe Software Quality Assurance Specialist plays a vital role in ensuring the quality and functionality of software products before they are released to customers. They are responsible for designing and implementing test strategies, conducting manual and automated tests, and identifying and reporting defects. The role is...


  • Delhi, Delhi, India Tek Experts Full time

    Quality Assurance SpecialistAt Tek Experts, we're seeking a skilled Quality Assurance Specialist to join our Engineering & Innovation unit. As a key member of our team, you'll be responsible for ensuring the highest quality of our software products. Your expertise in testing and quality assurance will be instrumental in driving exceptional outcomes with...


  • Delhi, Delhi, India GMR Group Full time

    Job PurposeAs a key member of the GMR Group, the AGM Quality Assurance Specialist will be responsible for ensuring compliance with statutory and regulatory requirements in cargo operations. This involves coordinating with Cargo Terminal Operators and other stakeholders to resolve operational issues and improve cargo tonnage.Key Responsibilities Develop and...


  • Delhi, Delhi, India Starclinch Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at StarClinch. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products and identifying areas for improvement.Key Responsibilities:Review product releases to ensure they meet...


  • Delhi, Delhi, India Appinventiv Full time

    We are seeking a skilled Quality Assurance Specialist to join our team at Appinventiv. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest standards of quality in our products.Key Responsibilities:Conduct thorough testing of software applications to ensure functionality, usability, and reliability.Design and execute...


  • Delhi, Delhi, India GRNconnect Full time

    Quality Assurance SpecialistAt GRNconnect, we are seeking an experienced Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the highest standards of quality in our products.Key ResponsibilitiesDefect Identification and Remediation: Identify defects within the production process and develop effective...


  • Delhi, Delhi, India RC Project Consultancy (RCPC) Full time

    At RC Project Consultancy (RCPC), we are seeking a highly skilled Quality Assurance Specialist to join our team. Our ideal candidate will have a strong background in quality control and assurance in the construction industry.Key responsibilities include:Performing quality audits and coordinating with site teams.Ensuring compliance with core standards of...


  • Delhi, Delhi, India Trivium Education Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team at Trivium Education. In this role, you will be responsible for performing quality reviews for Accounting & Finance content and providing constructive feedback to tutors/SMEs to ensure high-quality output.Perform quality reviews for Accounting & Finance contentProvide constructive...


  • Delhi, Delhi, India Trivium Education Full time

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Trivium Education. As a Quality Assurance Specialist, you will be responsible for reviewing and ensuring the quality of Accounting and Finance content.Key Responsibilities:Perform quality reviews for Accounting and Finance...