Quality Assurance Specialist
3 weeks ago
Nexthire is seeking an experienced Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the performance of our International Voice Process team.
Key Responsibilities- Monitor and evaluate inbound and outbound calls to ensure quality and compliance with process standards.
- Provide constructive feedback to agents and teams to enhance performance and improve customer satisfaction.
- Analyze trends in performance data and develop actionable insights to drive improvements.
- Identify gaps in process and recommend process improvements to enhance service quality.
- Create and maintain quality scorecards, reports, and performance dashboards.
- Participate in calibration sessions with supervisors and managers to ensure consistent standards are met.
- Ensure compliance with company policies, procedures, and industry regulations.
- Train and coach agents on quality assurance and customer service best practices.
- Collaborate with cross-functional teams to improve overall service delivery and client satisfaction.
- Minimum 3 years of experience in quality analysis for an international voice process.
- Strong understanding of call center metrics and KPIs, including FCR, AHT, and CSAT.
- Excellent communication and interpersonal skills.
- Proficiency in call monitoring tools and CRM systems.
- Ability to analyze data and generate reports.
- Strong attention to detail and problem-solving skills.
- Ability to work independently in a remote setting and manage time effectively.
- Experience with coaching and feedback delivery.
- Ability to handle multiple tasks and meet deadlines in a dynamic environment.
- Bachelor's degree in any discipline (Preferred)
- Certifications in Quality Assurance or related fields are a plus.
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India GRNconnect Full timeQuality Assurance RoleWe are seeking a Quality Assurance Specialist to join our team at GRNconnect. As a Quality Assurance Specialist, you will be responsible for ensuring the high quality of our production processes.Identify and rectify defects within our production processes;Recommend, implement, and monitor preventative and corrective actions to guarantee...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full timeQuality Assurance Role OverviewAt Luytens Technology Solutions Pvt. Ltd., we are seeking a skilled Quality Assurance Specialist to play a pivotal role in ensuring the quality of our products and services. This position is responsible for implementing systematic quality assurance processes, identifying and addressing potential quality issues, and contributing...
-
Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full timeJob OverviewLuytens Technology Solutions Pvt. Ltd. is seeking a highly skilled Quality Assurance Specialist to join our team. This role is crucial in ensuring the quality of our products and services through the implementation of systematic quality assurance processes.Main ResponsibilitiesThe Quality Assurance Specialist will be responsible for:Developing...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Work Visa USA Jobs (move2usajobs LLC) Full timeJob DescriptionAn exceptional opportunity is available for Quality Assurance Specialists who are dedicated to ensuring product and service excellence. This role is designed for professionals who possess a solid understanding of quality assurance methodologies, attention to detail, and a strong commitment to maintaining the highest standards of quality in a...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Luytens Technology Solutions Pvt. Ltd. Full timeQuality Assurance SpecialistLuytens Technology Solutions Pvt. Ltd. is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality assurance standards and processesConduct testing and...
-
Quality Assurance Specialist
1 month ago
Delhi, Delhi, India Starclinch Full timeJob DescriptionAt StarClinch, we're looking for a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our products and services.Key Responsibilities:Review product releases to identify potential issues and defects.Test software products to identify deficiencies and...
-
Digital Quality Assurance Specialist
4 days ago
Delhi, Delhi, India Live Connections Full timeJob Title: Digital Quality Assurance SpecialistWe are seeking a skilled Digital Quality Assurance Specialist to join our team at Live Connections.
-
Quality Assurance Specialist
1 month ago
Delhi, Delhi, India Nexthire Full timeJob Title: Quality Assurance Specialist – International Voice ProcessWe are seeking an experienced Quality Assurance Specialist with a strong background in International Voice Processes. The ideal candidate will have a proven track record of ensuring high service quality and customer satisfaction. You will be responsible for monitoring, evaluating, and...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Starclinch Full timeJob SummaryAt StarClinch, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the high quality of our products and services.Key ResponsibilitiesReview product releases to ensure they meet our quality standards.Test software products and identify areas for...
-
Software Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India TechYantram Solutions LLC Full timeSoftware Quality Assurance SpecialistThe Software Quality Assurance Specialist plays a vital role in ensuring the quality and functionality of software products before they are released to customers. They are responsible for designing and implementing test strategies, conducting manual and automated tests, and identifying and reporting defects. The role is...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India QIMA Full timeJob Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our Operations team at QIMA. As an Inspector, you will be responsible for conducting on-site quality inspections of our clients' products.Main Responsibilities:Conduct on-site quality inspections of our clients' productsCommunicate with suppliers in a...
-
AGM Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India GMR Group Full timeJob PurposeAs a key member of the GMR Group, the AGM Quality Assurance Specialist will be responsible for ensuring compliance with statutory and regulatory requirements in cargo operations. This involves coordinating with Cargo Terminal Operators and other stakeholders to resolve operational issues and improve cargo tonnage.Key Responsibilities Develop and...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Tek Experts Full timeQuality Assurance SpecialistAt Tek Experts, we're seeking a skilled Quality Assurance Specialist to join our Engineering & Innovation unit. As a key member of our team, you'll be responsible for ensuring the highest quality of our software products. Your expertise in testing and quality assurance will be instrumental in driving exceptional outcomes with...
-
Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India Appinventiv Full timeWe are seeking a skilled Quality Assurance Specialist to join our team at Appinventiv. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest standards of quality in our products.Key Responsibilities:Conduct thorough testing of software applications to ensure functionality, usability, and reliability.Design and execute...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Starclinch Full timeJob Title: Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at StarClinch. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products and identifying areas for improvement.Key Responsibilities:Review product releases to ensure they meet...
-
Senior Quality Assurance Specialist
2 weeks ago
Delhi, Delhi, India GRNconnect Full timeQuality Assurance SpecialistAt GRNconnect, we are seeking an experienced Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the highest standards of quality in our products.Key ResponsibilitiesDefect Identification and Remediation: Identify defects within the production process and develop effective...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India RC Project Consultancy (RCPC) Full timeAt RC Project Consultancy (RCPC), we are seeking a highly skilled Quality Assurance Specialist to join our team. Our ideal candidate will have a strong background in quality control and assurance in the construction industry.Key responsibilities include:Performing quality audits and coordinating with site teams.Ensuring compliance with core standards of...
-
Quality Assurance Specialist
3 weeks ago
Delhi, Delhi, India Trivium Education Full timeWe are seeking a highly skilled Quality Assurance Specialist to join our team at Trivium Education. In this role, you will be responsible for performing quality reviews for Accounting & Finance content and providing constructive feedback to tutors/SMEs to ensure high-quality output.Perform quality reviews for Accounting & Finance contentProvide constructive...
-
Quality Assurance Specialist
4 weeks ago
Delhi, Delhi, India Trivium Education Full timeJob Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Trivium Education. As a Quality Assurance Specialist, you will be responsible for reviewing and ensuring the quality of Accounting and Finance content.Key Responsibilities:Perform quality reviews for Accounting and Finance...
-
Quality Assurance Specialist
6 days ago
Delhi, Delhi, India Hindustan Recruitment Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Hindustan Recruitment. This role involves evaluating and assessing customer service calls to ensure high-quality interactions.About the Role:The successful candidate will be responsible for developing and maintaining a standardized...