Senior Manager for Application Production Support
3 weeks ago
We are seeking an experienced Senior Manager to lead our Application Production Support team in ensuring the stability, availability, and performance of our critical applications in production environments.
Key Responsibilities:- Lead and manage a team of application production support engineers and managers.
- Provide strategic direction, mentorship, and professional development opportunities for team members.
- Foster a collaborative and high-performance culture within the production support team.
- Develop and execute strategies to ensure the stability and reliability of critical applications in production.
- Define and enforce best practices, processes, and standards for incident management, problem resolution, and change management.
- Implement proactive monitoring and alerting mechanisms to identify and mitigate potential issues before they impact production.
- Oversee the management of production incidents, ensuring timely resolution and minimal disruption to business operations.
- Conduct root cause analysis (RCA) for major incidents and implement preventive measures to reduce recurrence.
- Collaborate with cross-functional teams, including development, infrastructure, and business units, to resolve complex issues.
- Drive continuous improvement initiatives to enhance production support processes, tools, and automation.
- Monitor and analyze production metrics to identify trends, inefficiencies, and opportunities for optimization.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8+ years of experience in IT operations, application support, or production support, with at least 3 years in a leadership role.
- Proven experience in managing and leading teams in a fast-paced, dynamic environment.
- Strong technical background with hands-on experience in supporting and troubleshooting complex applications.
- Expertise in incident management, problem resolution, and root cause analysis methodologies.
- Experience with ITIL or other industry best practices in IT service management.
- Excellent communication, presentation, and interpersonal skills.
- Ability to effectively prioritize and manage multiple projects and initiatives.
- Strong analytical and problem-solving abilities with a proactive and results-oriented mindset.
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