Efficiency Driven Operational Leader

3 days ago


Dombivli, Maharashtra, India beBeeImprovement Full time ₹ 10,00,000 - ₹ 17,50,000
Process Excellence Manager

Our organization is seeking a highly organized and reliable individual to join us as a Process Excellence Manager. As a key member of our team, you will be responsible for implementing process improvements that drive efficiency and productivity across multiple sites and functions.

The ideal candidate will have a proven track record in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement. You will also possess strong quantitative and analytical problem-solving skills, as well as the ability to influence without authority and inspire cross-functional teams.

  • Responsibilities:
  • Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity.
  • Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
  • Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
  • Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.

Requirements:

  • Education: Bachelor's Degree required; MBA preferred.
  • Certification: Certified Six Sigma Black Belt (mandatory); Green Belt acceptable with significant Black Belt project experience.
  • Experience:
    • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
    • Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
  • Soft Skills:
    • Strong quantitative and analytical problem-solving ability.
    • Ability to influence without authority and inspire cross-functional teams.


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