Workforce Planning and Optimization Lead

2 days ago

Tiruchi, Tamil Nadu, India beBeeWorkforce Full time ₹ 1,45,76,000 - ₹ 2,51,12,000
Job Description

We are seeking an experienced Workforce Planning and Optimization Lead to join our team. The successful candidate will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

The role will act as a strategic advisor to business leaders on staffing, productivity, and cost optimization while ensuring service level agreements (SLAs) and business objectives are consistently met.

Key Responsibilities
  • Business Partnership: Partner with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.
  • Workforce Planning & Forecasting: Develop and maintain long-term, mid-term, and short-term capacity plans. Forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Scheduling & Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost. Ensure optimal utilization of workforce across different lines of business.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and SLA adherence. Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Analytics & Reporting: Generate and present performance dashboards, staffing reports, and variance analysis. Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
Requirements
  • Bachelor's degree in Business Administration, Operations Research, or related field.
  • Minimum 5 years of experience in workforce planning, operations management, or related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

How to Apply

If you are a motivated and results-driven professional looking for a new challenge, please submit your resume and cover letter to us.

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