Network Operations Center Manager

22 hours ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 19,37,849 - ₹ 25,71,328

Job Title: Network Operations Center Manager

Job Summary:

We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to lead our team of front-line technical staff in monitoring and troubleshooting issues within our global VOIP and Mobile networks. The successful candidate will be responsible for providing technical, operational, and management guidance to the team.

Responsibilities:

  • Lead a team of network controllers and front-line technical staff in monitoring and troubleshooting issues.
  • Recruit, hire, manage, schedule, mentor, and train a diverse technical staff of NOC engineers.
  • Oversee 24x7x365 NOC Floor Operations schedule and troubleshoot network alarms using industry-standard monitoring tools.
  • Manage day-to-day NOC Floor Operations and ensure proper shift handover is happening within rotational shifts.
  • Respond to customer inquiries and issues by recording details of events in the ticketing system and keeping the customer up-to-date on problem resolution.

Requirements:

  • 8+ years of experience in a Network Operations Center (NOC), Call Center (CC), Support Center (SC), ISP, and Networking Company.
  • Proven ability to learn technology through industry-recognized certifications like Cisco CCNA, CVOICE (VoIP) certifications or related disciplines strongly preferred.
  • Thorough understanding of IP and PSTN network concepts and components such as T1, DS3, IP addresses, routers, switches, LAN, and WAN, and 2G, 3G, 4G, and 5G cellular networks.
  • Excellent verbal and written English communication skills are a must.

Additional Information:

  • Ideal candidate holds a BE / B.Tech degree in CSE / ECE / EE / IT with equivalent Telecom Industry work experience; MSc/MA is a plus.
  • CCNA / CCNP Certifications and other related certifications are plus.

What You'll Bring:

  • Leadership and management skills to lead a team of front-line technical staff.
  • Strong analytical and problem-solving skills to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills to work effectively with customers, vendors, and peers.

The ideal candidate will have strong leadership and management skills, excellent analytical and problem-solving skills, and exceptional communication and interpersonal skills. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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