
Customer Service Representative
3 days ago
Customer Service Role Overview
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our customers.
Key Responsibilities:
- Order Processing: Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
- Customer Support: Resolve customer order issues using process knowledge and problem-solving skills.
- Product Knowledge: Develop thorough knowledge of Enterprise products and apply it to support internal and external customers.
- Communication: Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
- Teamwork: Provide support and backup assistance to peers.
Required Skills and Qualifications:
SAP (SD) module experience is highly desirable. Additionally, Graduate with preferably 5+ years of relevant experience in order processing/order management is essential.
Benefits:
- Ongoing training on products, processes, and business skills
- Constructive and cooperative relationships with customers, prospects, colleagues, and supervisors
- Support and participate in overall business development activities
Other Requirements:
- Hands-on experience in MS Office
- SAP (MM) experience is a plus
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