Cultural Ambassador

The role of an HR Business Partner is pivotal in driving people strategies, enhancing employee experience, and building a culture of performance and engagement across teams.

• As a strategic partner to business leaders, the successful candidate will align HR initiatives with business goals, ensuring seamless execution and impactful results.
• Key responsibilities include managing end-to-end employee lifecycle management, handling workforce challenges, and partnering with business teams to identify skill gaps and drive capability-building initiatives.

This requires a professional with hands-on experience in managing large-scale operations, who understands the dynamics of a fast-paced environment.

Key Responsibilities Include:

• Aligning HR initiatives with business objectives to drive performance and growth.
• Managing employee relations, grievance redressal, and conflict resolution with empathy and fairness.
• Driving HR analytics to track and analyze key metrics, including attrition, engagement scores, and productivity trends.
• Partnering with the central HR team on policy implementation, compliance, and HR process improvements.
• Collaborating with business teams to build strong engagement programs tailored to employee needs.

• 3-8 years of HR experience, preferably in a BPO/Call Center industry setting.
• At least 2 years of experience as an HR Business Partner.
• Strong understanding of workforce dynamics and ability to drive change.

As a cultural ambassador, the ideal candidate will be a natural leader with excellent communication skills, able to inspire high employee morale and drive company values forward.