
Education Support Professional
13 hours ago
The primary objective of this role is to effectively manage the admissions process, providing exceptional service to prospective families and ensuring a seamless transition for new students.
This position requires a detail-oriented, approachable, and proactive professional who can balance counselling, process management, and coordination across academic and administrative teams. Key responsibilities include but are not limited to:
- Serve as the primary point of contact for all admission enquiries through various channels.
- Conduct personalised campus tours, highlighting facilities, curriculum options, and the school's culture.
- Provide clear, accurate guidance to parents on admission procedures, curriculum pathways, and placement options.
- Address parent queries with empathy and ensure timely follow-up.
- Manage the entire application cycle – from enquiry to enrolment.
- Verify and maintain accurate records of applications, supporting documents, and student files.
- Coordinate preparation of official documents such as Bonafide certificates, Visa Letters, Transfer Certificates, and clearance forms.
- Ensure compliance with internal policies and external regulatory requirements.
- Maintain and update the admissions database with details of enquiries, applicants, enrolled, and withdrawn students.
- Generate and share timely reports on admissions trends, conversion rates, and enrolment statistics.
- Graduate (or) Postgraduate with prior experience in school admissions or parent relations, preferably in a K-12 international or CBSE school.
- Strong communication and interpersonal skills, with fluency in English and Tamil (additional languages an advantage).
- Familiarity with admission processes and documentation for IB, Cambridge, and CBSE curricula.
- Proficiency in MS Office and school ERP/CRM systems.
- Ability to handle multiple tasks, work under timelines, and maintain confidentiality.
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Customer Support Professional
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