CAREER DRIVEN CUSTOMER SERVICE ROLE

2 days ago

Kolkata, West Bengal, India beBeeCareer Part time ₹ 3,00,000 - ₹ 4,50,000
Customer Service Representative Job Description

We are seeking a Career-Driven Customer Service Representative to join our team. As a customer service representative, you will be the first point of contact for customers, providing timely and effective solutions to their queries.


About the Role:

The ideal candidate will have strong communication skills, be able to work well under pressure, and possess a positive attitude. If you're a motivated individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.


Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner via phone, email, or chat

  • Resolve customer complaints and concerns in a timely and efficient manner

  • Provide product information and explanations to customers

  • Work collaboratively with internal teams to resolve complex customer issues

  • Meet or exceed performance targets, including productivity and quality metrics


Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred

  • 1-2 years of customer-facing experience in a call center or retail environment

  • Excellent communication and problem-solving skills

  • Able to work in a fast-paced environment and handle multiple tasks simultaneously

  • Strong computer skills, including proficiency in CRM software and Microsoft Office


What We Offer:

  • Competitive hourly rate

  • Ongoing training and development opportunities

  • Collaborative and dynamic work environment

  • Opportunities for career advancement and growth


How to Apply:

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to us today

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