
Customer Service Career
16 hours ago
Job Summary:
We are seeking dedicated professionals to embark on a rewarding career in customer service.
The ideal candidate will have excellent proficiency in English (both spoken and written), basic computer literacy, and familiarity with MS Office applications.
The role involves handling inbound voice calls, addressing customer queries effectively, maintaining high standards of service delivery, and accurately recording customer interactions.
Key Responsibilities:
- Customer Interaction: Handle inbound voice calls, providing exceptional service to clients.
- Issue Resolution: Address customer queries effectively, ensuring timely and accurate solutions.
- Quality Assurance: Maintain high standards of service delivery, adhering to client SLAs.
- Documentation: Accurately record customer interactions and follow up as necessary.
Desired Profile:
- Communication Skills: Excellent proficiency in English (both spoken and written).
- Flexibility: Willingness to work night shifts and adapt to rotational schedules.
- Technical Skills: Basic computer literacy and familiarity with MS Office applications.
- Education: Open to graduates from various disciplines.
- Experience: Freshers are welcome; prior experience in customer service is a plus.
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