
Travel Relationship Coordinator
1 day ago
We are seeking a skilled Customer Service Representative to join our team. This role will involve handling customer inquiries and resolving issues in a timely and professional manner.
- Key Responsibilities:
- Respond to customer phone calls, emails, and chats regarding travel packages, bookings, and services.
- Build strong relationships with clients by providing accurate information and support.
- Assist customers with booking modifications, cancellations, and complaints.
- Coordinate with internal teams to ensure smooth delivery of services.
- Maintain detailed records of customer interactions in the CRM system.
- Follow up with clients for feedback and upselling opportunities.
- Support marketing campaigns by reaching out to existing and potential clients.
RequirementsSkills & Competencies:
- Excellent communication and interpersonal skills
- Customer-centric attitude with problem-solving abilities
- Experience in handling client queries and resolving complaints effectively
- Familiarity with CRM tools and MS Office applications
- Ability to multitask and manage time efficiently
- Patience, empathy, and positive attitude towards customer service
- Prior experience in travel, tourism, or hospitality sectors
- Preferred Background:
- 2+ years of experience in customer relationship or customer service roles, preferably in Travel & Tourism or Hospitality
- Knowledge of travel booking systems and tourism products
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