Customer Service Ambassador

4 days ago

Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 75,00,000 - ₹ 99,99,000

We are seeking a Guest Service Associate with exceptional customer service skills to join our hospitality team. As a key member, you will be part of a dynamic and caring environment where you can grow professionally and develop new skills.

Key Responsibilities
  • Provide outstanding service: Deliver courteous, professional, and efficient service to guests, adhering to industry standards.
  • Flexibility and adaptability: Perform duties and tasks in assigned areas with flexibility and a willingness to adapt to changing circumstances.
  • Product knowledge: Be familiar with all hotel services and facilities, ensuring seamless guest experiences.
  • Procedures and maintenance: Assist with opening and closing procedures, maintain a thorough understanding of menu items, and ensure a clean and organized work area.
  • Guest inquiries and complaints: Handle guest enquiries efficiently and report any issues or problems to supervisors promptly.
Requirements
  • Prior experience in luxury hotel operations is preferred.
  • Strong technical skills: Possess strong technical knowledge and operational skills to deliver high-quality results.
  • Personal qualities: Demonstrate an outstanding personality, energy, enthusiasm, and commitment to providing excellent service.
  • Skillset: Exhibit excellent multitasking, problem-solving, service orientation, and interpersonal skills to thrive in a fast-paced environment.
  • Team player: Demonstrate flexibility, initiative, sincerity, and teamwork to contribute to a positive and supportive work culture.
Benefits and Opportunities

This role offers the opportunity to work in a dynamic and supportive team environment, with opportunities for growth and development. We are committed to providing ongoing training and support to help you achieve your career goals.

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