Exceptional Customer Service Representative

2 days ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 32,00,000 - ₹ 49,99,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional customer service by identifying and resolving technical issues related to network and modem functionality.

Key Responsibilities:

  • Collaborate with customers to identify service-related needs and offer tailored solutions
  • Analyze and resolve basic network and modem functionality issues
  • Promptly assist customers in configuring phone hardware and software to maximize service efficiency
  • Offer resolutions and resources for customer repair problems
  • Communicate status updates and ensure service has been restored
  • Escalate complex technical issues to senior technical support when necessary

Requirements:

  • 0-5 years of experience in International Technical Support (Voice)
  • Excellent communication skills
  • Proficiency in troubleshooting ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
  • Able to work effectively in a 24/7 environment

Benefits:

  • Competitive salary package
  • Comprehensive benefits including medical insurance and life insurance

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