Senior VOIP Platform Specialist

1 week ago


Bengaluru, Karnataka, India Movate Full time

Movate is seeking a highly skilled Senior VOIP Platform Specialist to join our team in Chennai. The ideal candidate will have extensive knowledge of VOIP protocols and experience in troubleshooting complex technical issues.

Job Description

As a Senior VOIP Platform Specialist at Movate, you will be responsible for working with inbound interactions from customers, including chat, email, and calls. You will also need to hand off cases that require technical assistance to the NOC team and manage your backlog efficiently to ensure high customer satisfaction and first call resolution.

Required Skills and Qualifications

To be successful in this role, you should have a strong understanding of OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, and WebRTC. You should also be familiar with switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing, QOS settings, NAT, firewall, T1, ISDN, Linux, SBC, video conferencing, IM, Voicemail, DID, carriers, UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark.

Additionally, you should have experience with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management.

Benefits

We offer a competitive salary of approximately ₹12 lakhs per annum, based on industry standards and location. Our benefits package includes opportunities for growth and development, flexible work arrangements, and a collaborative work environment.

Estimated Salary:

₹ 12,00,000 per annum



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