VoIP Solution Architect

3 weeks ago


Bengaluru, Karnataka, India BETSOL Full time

Job Description

The ideal candidate for this role will have expertise in developing real-time voice quality and network monitoring solutions. They will be responsible for developing and owning the solution for Avaya’s VoIPMonitor platform, which is tightly integrated with the Avaya Managed Services Platform.

The successful candidate will have strong interaction with the Networking organization within Avaya IT as well as the Managed Services Platform organization. Key responsibilities include:

  • Designing and implementing a real-time monitoring solution based on VoipMonitor
  • Establishing detailed deployment requirements, including placement of probes within Avaya OneCloud network environments and customer networks
  • Ensuring end-to-end network visibility, including packets flowing between virtual infrastructure within a VMware ESX environment
  • Working with the Network organization to configure ProfiTap packet brokers to send traffic to the VoipMonitor sniffers

The successful candidate will also be responsible for detailing integration requirements with other back-end systems that are part of the Avaya Managed Services Platform.

Required skills include:

  • Knowledge of Linux, as VoipMonitor and its sniffers are configured to run on Ubuntu 20.04 and Oracle Enterprise Linux 7
  • Deep knowledge of TCP/IP and UDP
  • Deep knowledge of VoIP protocols (primarily SIP, RTP, and RTCP)
  • Experience troubleshooting VoIP protocols, including identifying issues with call quality, one-way audio, and other common situations
  • Packet capture and analysis experience
  • Experience with common networking and VoIP tools, such as VoipMonitor, Wireshark, ProfiTap, AppNeta, Gigamon, NetScout, SIPp, etc.
  • Skilled at troubleshooting network visibility issues
  • Experience with Avaya VoIP solutions is desired but not essential


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