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Business Intelligence Specialist
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We are seeking a skilled Business Intelligence Analyst to join our Operations team and contribute to the day-to-day operational success of our Support side. The successful candidate will have strong analytical skills, experience with data analysis and business intelligence tools, and excellent communication skills.
The ideal candidate will have a proven track record of delivering high-quality insights to stakeholders, with the ability to effectively communicate complex ideas and trends. Experience with SQL, data visualization tools, and CRM systems is highly desirable.
Key Responsibilities:
- Collect, analyze, and interpret day-to-day operational data for the Support team.
- Provide actionable insights to enhance operational efficiency and customer satisfaction.
- Build and maintain data pipelines to ensure a steady flow of relevant data.
- Develop and maintain dashboards to visualize key operational and performance metrics.
Requirements:
We are looking for someone with 2-4 years of experience in a similar role, preferably in an operational setting. Strong analytical and problem-solving skills, as well as excellent communication skills, are essential. Prior experience in account management, data analysis, and revenue reporting is advantageous.
This is an exciting opportunity to work in a dynamic environment and make a meaningful contribution to our organization's success.
