
Chief Support Operations Director
3 days ago
A high-performing IT Service Desk Manager is sought to oversee global 24x7 support delivery and drive excellence in service execution. The ideal candidate will be responsible for transforming the Service Desk into a proactive, outcome-driven function that empowers business productivity and fosters trust through every interaction.
This leader will play a pivotal role in our organization's success, partnering closely with peer leaders to deliver a seamless end-to-end support experience. Key responsibilities include:
1. Providing strategic and operational leadership for the entire Service Desk function, covering global 24x7 support
2. Managing and developing a team of Supervisors and frontline agents across pods, ensuring consistent service delivery and team engagement
3. Defining, monitoring, and reporting on key performance indicators (SLAs, FCR, CSAT, backlog, aging, etc.) to drive accountability and improvement
4. Ensuring adherence to ticket handling, escalation, and documentation standards across all pods and shifts
5. Serving as the escalation point for major incidents, high-impact tickets, or complex service disruptions
6. Leading workforce planning, shift design, and staffing decisions to support demand and coverage models
7. Driving the adoption and improvement of ITSM tooling (e.g., ServiceDesk Plus) and knowledge management practices
8. Collaborating with peer managers and infrastructure teams to ensure smooth handoffs, knowledge sharing, and support alignment
9. Partnering with Service Excellence to identify process gaps, implement quality assurance practices, and standardize training
10. Contributing to and helping execute the vision of End User Services & Solutions by aligning Service Desk efforts to broader support strategy
11. Fostering a culture of ownership, empathy, and relentless improvement by coaching leaders and embedding accountability at all levels
12. Preparing and presenting performance updates, operational plans, and improvement initiatives to leadership
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Chief Supply Chain Director
3 days ago
Kolkata, West Bengal, India beBeeProcurement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Chief Supply Chain DirectorWe are seeking a seasoned professional to lead our procurement strategy, ensuring timely delivery of materials across multiple sites and units. The ideal candidate will have experience in developing and implementing effective procurement strategies to achieve business objectives.Key Responsibilities:Develop and implement...
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Operations Director
5 days ago
Kolkata, West Bengal, India beBeeDirector Full time ₹ 15,00,000 - ₹ 20,00,000Job Title: Operations DirectorWe are seeking a seasoned and skilled operations director to oversee our production processes, ensuring productivity targets and quality standards are met.Lead and manage daily plant operations, guaranteeing that production targets and quality standards are consistently met.Monitor performance metrics across all departments,...
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Operational Support Specialist
1 week ago
Kolkata, West Bengal, India beBeeAdministration Full time ₹ 8,00,000 - ₹ 10,00,000Job TitleOperational Support SpecialistThe role of the Operational Support Specialist will be to provide administrative support to our directors and contribute to the company's growth in various operational capacities. This position requires an individual with strong organizational and communication skills, attention to detail, and the ability to manage...
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Operations Director
1 week ago
Kolkata, West Bengal, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000Operations DirectorThis is a full-time on-site role located in Kolkata for an experienced leader who will oversee day-to-day operations, lead a team, and drive business growth.Key Responsibilities:Manage store operations to ensure high employee engagement and productivity levelsDevelop strategic plans to improve customer satisfaction and achieve sales...
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Chief Operations Officer
2 weeks ago
Kolkata, West Bengal, India beBeeCompliance Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Chief Operations OfficerAbout the Role:We are seeking a seasoned professional to lead our operations team and drive process improvements. The ideal candidate will have a strong background in audit, compliance, or financial risk roles.Key Responsibilities:Analyze internal audit reports and support disciplinary processes.Collate and review data for...
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Director of Operations
3 days ago
Kolkata, West Bengal, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 23,00,000Director of OperationsThis key role plays a pivotal part in supporting the executive team and ensuring seamless organizational operation. A strategic thinker with exceptional leadership skills is required to excel in this position.This is an outstanding opportunity for a seasoned professional to lead cross-functional initiatives, facilitate communication,...
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Senior Operations Coordinator
7 days ago
Kolkata, West Bengal, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000Job Title: Technical AssistantThis role demands a highly organized, tech-savvy, and discreet professional who can support the Chief in decision-making, communication, analysis, and coordination across departments.Key Responsibilities:Strategic & Technical SupportProvide analytical and technical support to the Chief on ongoing projects and strategic...
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Warehouse Operations Director
1 week ago
Kolkata, West Bengal, India beBeeLeadership Full time ₹ 28,00,000 - ₹ 30,00,000Job Opportunity: Warehouse Operations DirectorOur organization seeks a seasoned and strategic Warehouse Operations Director to spearhead our Western Region operations. The ideal candidate should possess in-depth knowledge of warehouse processes, strong leadership skills, and the ability to drive efficiency and excellence.Key Responsibilities:Oversee and...
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Director of Operational Excellence
1 week ago
Kolkata, West Bengal, India beBeeOperations Full time ₹ 14,00,00,000 - ₹ 16,50,00,000Job SummaryWe are seeking a seasoned Senior Vice President/Chief Operating Officer to drive business growth and improve operational efficiency.This key leadership position oversees the overall operational strategy and direction of our company, fostering a culture of excellence and innovation.The ideal candidate will possess a strong background in lean...
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Operational Director
3 days ago
Kolkata, West Bengal, India beBeeOperations Full time ₹ 15,00,000 - ₹ 18,00,000The role of an Operational Director is crucial in any organization's success. Effective management of operations is vital for retaining and acquiring new clientele.Job DescriptionThis position involves ensuring compliance with existing rules and regulations, standardizing formats according to government, brand, or company requirements, and documenting...