Regional Customer Experience Coach

2 weeks ago

Gulbarga, Karnataka, India beBeeRetail Full time ₹ 8,00,000 - ₹ 10,00,000

The Souled Store's mission is to provide an exceptional customer experience through effective training and coaching.

We are seeking a Regional Retail Trainer who will be responsible for delivering, implementing, and reinforcing training programs across a limited number of stores in a specific region.

Job Description:

This role serves as the link between the Training Head and Store-Level Training Champions, ensuring store teams receive effective training on customer service, sales techniques, and product knowledge.

The ideal candidate will have 5+ years of experience in retail training, sales training, or customer experience coaching.

  • Deliver engaging training workshops for store teams on customer service, product knowledge, and sales techniques.
  • Implement role-playing exercises, simulations, and on-the-job coaching.
  • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.

The Regional Retail Trainer will work closely with Store Managers and Store Champions to onboard new hires quickly and effectively. They will also assist in leadership development to create a pipeline of high-performing employees.

Required Skills and Qualifications:
  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
Benefits:

We offer a competitive salary, performance bonuses, and growth opportunities within the retail training team.

This is a dynamic, fast-paced retail environment that offers direct impact on enhancing The Souled Store's in-store customer experience.

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