Provisioning Support Manager

1 month ago

Pune, Maharashtra, India NielsenIQ Full time

Job Title: Provisioning Support Manager

Job Summary:

The Provisioning Support Manager is responsible for overseeing the team's daily operations, ensuring the quality and timely provisioning of requests. This role involves mentoring, coaching, and developing team members, tracking against SLA, and ensuring coverage during non-holiday days.

Key Responsibilities:

  • Have a working knowledge of processing provisioning requests and be able to step in and process requests accurately in an emergency.
  • Lead a strong, diverse team to support team activities.
  • Manage assigned agents' day-to-day activities, performance, and problem-solving support.
  • Provide frequent performance feedback, conduct bi-annual feedback reviews, administer performance plans, and hire, train, develop, and mentor direct reports.
  • Foster a positive attitude, positive morale, and team culture across the team.
  • Keep management informed of significant customer concerns and feedback.
  • Share ideas, concerns, and suggestions to improve ways of working, forms/automation, and drive team success.
  • Develop and provide presentations to internal and external associates as requested.
  • Work to improve knowledge sharing and keep our knowledge library current.
  • Assist with fiscal responsibility in expenses and productivity targets.
  • Review and approve time off requests. Ensure team coverage during non-holiday days.

Success Metrics:

  • Lead as a role model.
  • Ensure 95% of requests are processed below SLA targets.
  • Assure the quality of the team Knowledge Library.
  • Actively participate in forms/automation release prioritization planning.
  • Conduct regularly scheduled check-ins with direct reports, bi-annual formal feedback sessions, and annual reviews. Lead Engagement Survey activities.
  • Actively lead and participate in team calls.

Qualifications:

  • Excellent customer service skills.
  • Superior organizational and communication skills: verbal and written.
  • Reliable self-starter.
  • Proven ability to function independently as well as within a team structure.
  • Ability to effectively multi-task and re-prioritize workload based on urgent business needs/deadlines.
  • Strong analytical and problem-solving skills. Ability to identify process improvements.
  • Ability to probe to understand the ask and direct the conversation.
  • Positive attitude.
  • Excellent knowledge of Microsoft Office suite.
  • 3-4 years' experience in a customer support, help desk, or call center environment.
  • College degree or equivalent experience.

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit.

Want to keep up with our latest updates?

Follow us on.

Our commitment to Diversity, Equity, and Inclusion:

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

  • Provisioning Support Manager

    4 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Post: In MarketEmployee Scope: ManagerClient Segment: AllClient Type: AllIn addition to performing complex system security administration functions, the Provisioning Support Manager oversees daily team operations, ensuring quality and timely request provisioning. This role is responsible for mentoring, coaching, and developing team members, tracking...

  • Provisioning Support Manager

    3 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job DescriptionJob Post: In MarketEmployee Scope: ManagerClient Segment: AllClient Type: AllJob Summary:In addition to performing complex system security administration functions, the Provisioning Support Manager is responsible for overseeing the team's daily operations, which include ensuring the quality and timely provisioning of requests.Responsibility...

  • Provisioning Support Manager

    1 month ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job DescriptionJob Post: In MarketEmployee Scope: ManagerClient Segment: AllClient Type: AllJob Summary:The Provisioning Support Manager is responsible for overseeing the team's daily operations, ensuring the quality and timely provisioning of requests. This role involves mentoring, coaching, and developing team members, tracking against SLA, and ensuring...

  • Provisioning Project Manager

    3 weeks ago

    Pune, Maharashtra, India Acoustic Full time

    Job DescriptionAcoustic is driving innovation in the marketing cloud, and we need a Provisioning Project Manager to help us deliver exceptional results. As a key member of our team, you will be responsible for providing complete, timely, and accurate provisioning of global client environments and components for Acoustic Products, including Acoustic...

  • Provisioning Specialist

    1 month ago

    Pune, Maharashtra, India Acoustic Full time

    Provisioning Engineer RoleAs a Provisioning Engineer at Acoustic, you will play a critical role in delivering complete, timely, and accurate provisioning of global client environments and components for our next-gen holistic solution, Acoustic Connect.Key Responsibilities:Collaborate with clients to understand their requirements and work effectively towards...

  • Provisioning Operations Manager

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job DescriptionAbout NielsenIQNielsenIQ is the world's leading consumer intelligence company, delivering a holistic retail read and the most comprehensive consumer insights.We're looking for a Provisioning Operations Manager to oversee our daily operations, ensuring the quality and timely provisioning of requests. In this role, you'll be responsible for...

  • Customer Intelligence Provisioning Manager

    2 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    OverviewNielsenIQ is the world's leading consumer intelligence company, delivering unparalleled global reach and the most comprehensive consumer insights.About the RoleWe are seeking an experienced Customer Intelligence Provisioning Manager to oversee our daily operations, ensuring timely provisioning of requests and mentoring a strong team. As a manager,...

  • Provisioning Project Manager

    1 month ago

    Pune, Maharashtra, India Acoustic Full time

    Job DescriptionAcoustic is seeking a Provisioning Project Manager to join our team. As a key member of our Provisioning team, you will be responsible for providing complete, timely, and accurate provisioning of global client environments and components for Acoustic Products, including Acoustic Connect.Key Responsibilities:Manage provisioning projects in...

  • Strategic Provisioning Manager

    12 hours ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job DescriptionOur team is seeking a skilled Provisioning Support Manager to oversee the daily operations of our provisioning team. This role involves ensuring the timely and quality provisioning of requests, mentoring and developing team members, and resolving complex request issues.In this position, you will lead a strong, diverse team to support various...

  • Provisioning Project Manager

    4 weeks ago

    Pune, Maharashtra, India Acoustic Full time

    Deliver Exceptional Results as a Provisioning Project ManagerAcoustic is on a mission to unleash the brilliance in marketers, and we're looking for a skilled Provisioning Project Manager to help us achieve this goal. As a key member of our Provisioning team, you will be responsible for providing complete, timely, and accurate provisioning of global client...

  • Provisioning Project Manager

    4 weeks ago

    Pune, Maharashtra, India Acoustic Full time

    About the RoleWe are seeking a skilled Provisioning Project Manager to join our team at Acoustic, a leading provider of enterprise-grade marketing solutions. As a key member of our provisioning team, you will be responsible for ensuring the timely and accurate provisioning of global client environments and components for our Acoustic Products, including...

  • Customer Provisioning Specialist

    3 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Title: Customer Provisioning SpecialistWe are seeking a highly skilled Customer Provisioning Specialist to join our team. The successful candidate will be responsible for performing basic system security administration functions, including new account/client creation, user setup, and application access rights.Responsibilities:* Understand the request...

  • Provisioning Security Administrator

    3 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    About the RoleThe Provisioning Security Administrator is a key member of our team, responsible for performing basic system security administration functions. This role involves performing tasks such as new account/client creation, user setup, and application access rights.Key ResponsibilitiesRequest Submission Process: Understand the request submission...

  • Telecom Network Provisioning Specialist

    1 week ago

    Pune, Maharashtra, India AireSpring Full time

    Job DescriptionCircuit Provisioner is a key role within AireSpring, responsible for managing the order process from technical spec validation to delivery. This encompasses documenting and processing orders, including change orders, disconnections, and tracking milestones.This specialist provisions orders to deliver high-end Telecom services to customers by...

  • GTS Customer Provisioning Specialist

    1 month ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Title: GTS Customer Provisioning SpecialistJob Summary:The GTS Customer Provisioning Specialist is responsible for performing basic system security administration functions. This role involves creating new accounts, setting up user access, and implementing change requests. The specialist will also be responsible for maintaining existing accounts,...

  • GTS Customer Provisioning Specialist

    1 month ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Title: GTS Customer Provisioning SpecialistJob Summary:The GTS Customer Provisioning Specialist is responsible for performing basic system security administration functions. This role involves implementing change requests, maintenance, troubleshooting, and developing specialized procedures within the administration tools. The specialist will also...

  • Provisioning Access Security Specialist

    4 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job DescriptionJob Post: HubEmployee Scope: Individual ContributorClient Segment: AllClient Type: AllJob Summary:The Provisioning Access Security Specialist is focused on performing basic system security administration functions. Responsibilities will grow over time to cover all aspects of provisioning access, including new account/client creation, user...

  • GTS Customer Provisioning Specialist

    4 weeks ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Description:The Customer Provisioning Agent plays a key role in ensuring seamless access to our clients' systems. This position requires strong analytical and problem-solving skills to efficiently process provisioning requests, troubleshoot issues, and develop specialized procedures within our administration tools.Key Responsibilities:Assist clients in...

  • Circuit Provisioning Specialist

    4 weeks ago

    Pune, Maharashtra, India AireSpring Full time

    Job DescriptionCircuit Provisioner is responsible for managing the order process, encompassing technical spec validation, documentation, and order processing. This includes handling change orders, disconnections, and order tracking. The Provisioner is responsible for provisioning orders to provide high-end Telecom services to customers. This involves placing...

  • Provisioning Specialist

    3 weeks ago

    Pune, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

    About the Role:Citigroup Inc. and its subsidiaries invite all qualified applicants to apply for career opportunities. We are seeking a talented Asset Servicing Representative to join our team inKey Responsibilities:Reconciling and processing positions related to Corporate Action eventsManaging revisions of communications, notifications, and facilitating...