GTS Customer Provisioning Specialist
4 weeks ago
Job Title: GTS Customer Provisioning Specialist
Job Summary:
The GTS Customer Provisioning Specialist is responsible for performing basic system security administration functions. This role involves creating new accounts, setting up user access, and implementing change requests. The specialist will also be responsible for maintaining existing accounts, updating user information, and deleting or adjusting accounts as required by contractual changes.
Key Responsibilities:
- Understand the request submission process and interface with clients to guide requesters in properly submitting a request.
- Work efficiently within our case management tool, identifying the next request to process and taking ownership of that request.
- Complete assignments accurately and efficiently, following department standards, and effectively utilize team knowledge library.
- Provide exceptional service to internal and external customers, interacting professionally with client requesters to ensure complete alignment on what is requested.
- Drive client satisfaction in every interaction and liaise professionally between departments and escalation teams.
- Provide suggestions to improve customer satisfaction and team performance.
Success Metrics:
- Produce high-quality work with minimal rework and high client satisfaction scores.
- Adhere to team ways of working.
- Process a fair share of requests.
- Participate in team meetings and events.
- Complete required certifications and training modules in a timely manner.
Qualifications:
- Excellent customer service skills.
- Superior communication skills: verbal and written.
- Reliable self-starter.
- Proven ability to function independently as well as within a team structure.
- Ability to effectively multi-task and re-prioritize workload based on urgent business needs/deadlines.
- Strong analytical and problem-solving skills.
- Positive attitude.
- Basic knowledge of Microsoft Office suite.
- 0-3 years experience in a customer support, help desk, or call center environment.
- College degree or equivalent experience.
About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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