Product Operations Executive
4 weeks ago
About the Role
The Product Operations Executive is responsible for driving accurate reporting and ensuring business processes are in place to cover business risks. This involves owning the E2E global standard process mapping in ARIS, maintaining key performance indicators and targets for the digitisation roadmap, and reviewing performance at agreed intervals with all regional teams.
Key Responsibilities
- Global Business Process Owner for PTP processes and responsible for establishing global standard processes across all OCLs and Inter-brands.
- Own the E2E global standard process mapping in ARIS. He/She owns the L4 and L5 process maps, both As-Is and To-Be.
- Support IT developments through validating user stories that will enable a seamless E2E process to deliver a capable, automated and stable meaningful business process that supports the digitisation roadmap.
- Continuously identify successfully demonstrated best practices (SDP) internally or externally or improvement ideas and propose them as transformation initiatives to minimise potential risk to the business caused by process gaps or improve the existing process efficiency.
- Responsible for maintaining key performance indicators and targets for the digitisation roadmap and reviewing performance at agreed intervals with all regional teams that enable the digitisation success.
- Drive implementation of digitisation as per the planned roadmap by collaborating with HQ, OCL/Area teams and GSC organisation by:Owning one of the work-streams of the digitisation roadmapSupporting execution teams (OCL/Area and GSC) with process-related queries
Primary Stakeholders
- Global Functional Product Owner organisation
- Global Platform Product Owner organisation
- PTP Regional leads
- OCL and Area Operations, Finance and Procurement Functional Managers
- Global teams in CPH
Key Measures
- Process Standardisation Index (PSI)
- Process Automation Index (PAI)
- Vendor Payment timeliness (POT)
- P2P Automation Rate (P2PAR)
- Invoice Handling Automation Rate (IHAR)
- Efficiency gains
- E2E process capability
- Customer Satisfaction Score (external)
Skills required
- E2E understanding of PTP Operational processes.
- Relevant finance experience is beneficial, in either a functional or management capacity.
- Maersk-trained or certified Yellow/Green Lean Six Sigma or external Lean Six Sigma is an added advantage.
- A good understanding of the ARIS process map is an added advantage.
- SAP experience beneficial in either Functional or Technical Expert capacity
- Operational experience beneficial, in either execution or management capacity
- Transformative and Collaborative mindset with solid stakeholder management skills.
- Change Management and Conflict resolution skills.
- Creative thinker with a strong and persuasive mindset.
- Excellent communication skills.
- Cross-cultural understanding.
- Lives and drives the Maersk Values.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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