Cloud Operations Professional

2 days ago

Ahmedabad, Gujarat, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Cloud Operations Expert

We are seeking a seasoned professional with 15+ years of experience in designing, executing, maintaining, and improving procedures, automation scripts, and infrastructure implementations to support SaaS operations.

Key Responsibilities:
  • Provide technical expertise and leadership to production operations teams as needed.
  • Help implement the cloud operations team's goals and deliverables as determined by leadership.
  • Ensure smooth operations of SaaS products.
  • Take complete ownership of customer implementations, including service level agreements and service level objectives.
  • Automate, enhance, and maintain critical processes in cloud operations, such as change control, monitoring & alerting.
  • Drive critical processes in SaaS operations such as change control, problem & incident management, and reporting, as well as key tools for monitoring & alerting.
  • Drive disaster recovery and failover procedures, training, testing, and team readiness.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability.
  • Support continuous improvements in SaaS operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
  • Improving automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Support secure operations by implementing best-in-class recommendations for secure operations.
  • Carry out ongoing production ops activities with precision and quality.
  • Define, build, and deliver a high-quality SaaS platform.
  • Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform.
  • Representing cloud operations in infosec meetings and developing and driving secure procedures.
  • Help obtain and maintain various certifications.
  • Being a good team player and leader when needed for a high-performance cloud/SaaS delivery team by reviewing personal/team performance, quality reviews, managing operations and operational issues, establishing a culture of high performance, ownership, delivery focus, and continuous improvement.
  • Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
  • Act as an internal contact for platform services issues for a customer.
  • Work with cross-functional departments: sales, professional service, customer support, engineering, and QA.

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