ServiceNow Technical Expert

2 weeks ago

Kollam, Kerala, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,50,00,000

Job Overview

We are seeking a highly skilled professional to support our ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents, reporting, contact management, user management, and maintaining our CMDB.

Key Responsibilities

  • Incident Management & Resolution
    • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
    • Perform root cause analysis and implement corrective actions to prevent recurring issues
    • Collaborate with cross-functional teams to ensure timely incident resolution
    • Maintain incident documentation and knowledge base articles
  • System Administration & Maintenance
    • Administer ServiceNow instances with domain separation configurations
    • Assist with system upgrade cycles and release management
    • Develop and execute fix scripts to update system-wide records
    • Perform regular system health checks and preventive maintenance
    • Manage user access, roles, and permissions across separated domains
  • Reporting & Analytics
    • Create and maintain operational dashboards and reports for stakeholders
    • Generate KPI reports for MSP and NOC operations
    • Develop custom reports to support business requirements
    • Monitor system performance metrics and usage analytics
  • Contact & Configuration Management
    • Maintain accurate contact databases and user records
    • Update and validate CMDB data integrity across domains
    • Manage asset lifecycle processes and documentation
    • Ensure data consistency and quality across all modules
  • MSP & NOC Support
    • Provide technical support for Managed Service Provider operations
    • Support Network Operations Center activities and workflows
    • Configure and customize applications to meet operational requirements
    • Assist with service catalog management and workflow automation

Required Qualifications

  • Essential Requirements
    • Proven experience with ServiceNow domain separation implementation and management
    • Strong understanding of ServiceNow platform architecture and modules
    • Experience with fix scripts, business rules, and workflow development
    • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
    • Knowledge of ITIL processes and best practices
    • Experience supporting MSP and NOC environments
    • Strong analytical and problem-solving skills
    • Proficiency in navigating both Now UI and Workspace views
    • Excellent communication and documentation abilities
  • Preferred Certifications
    • ServiceNow Certified System Administrator (CSA)
    • ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)
    • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)

Additional Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Ability to work effectively in a fast-paced, 24/7 operational environment
  • Experience with change management processes
  • Strong attention to detail and organizational skills
  • Demonstrated ability to work independently and manage multiple priorities

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