Credit Cards Fraud Investigator

2 days ago


Anand, Gujarat, India beBeeFraud Full time ₹ 9,00,000 - ₹ 10,80,000
Job Opportunity: Fraud and Dispute Specialist

We are seeking a skilled and detail-oriented professional to join our fraud and dispute team.

As a key member of the team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses.

Key Responsibilities:

  • Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.

Qualifications & Skills:

  • Degree in any field
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.

This is a rotational shift position, which may include night shifts. Immediate joiners only.


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