
Credit Cards Fraud Investigator
2 days ago
We are seeking a skilled and detail-oriented professional to join our fraud and dispute team.
As a key member of the team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses.
Key Responsibilities:
- Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
- Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
- Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
- Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
Qualifications & Skills:
- Degree in any field
- Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
- Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
- Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
- Excellent problem-solving skills and attention to detail.
This is a rotational shift position, which may include night shifts. Immediate joiners only.
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