Technical Leadership Opportunity

1 day ago

Pune, Maharashtra, India beBeeTechnologist Full time ₹ 90,00,000 - ₹ 1,50,00,000

We push boundaries daily at a high-tech company, setting the highest standards and executing beyond them. Our teams consist of the best professionals, working in a fast-paced, collaborative, and innovative environment. As the market leader, every day is an opportunity to learn and grow, with numerous internal career advancement opportunities across multiple roles, disciplines, domains, and locations.

Job Description
  • Oversee a skilled technical team, manage escalations, and collaborate closely with customer-facing teams, cloud operations, and R&D to resolve complex issues.
  • Lead and mentor a team of senior technical support engineers.
  • Manage daily case triage, ensuring critical issues are prioritized and resolved promptly.
  • Own incident analytics and reporting; provide weekly case summaries and KPI updates to leadership.
  • Partner with R&D and cloud operations to drive root cause analysis and implement long-term solutions.
  • Oversee the development of internal tools, utilities, and scripts to enhance support efficiency.
  • Identify skill gaps, organize training, and ensure the team stays current with emerging technologies.
  • Create documentation, best practices, and reusable assets for knowledge sharing across global support teams.
  • Contribute to product roadmaps and planning discussions, representing the voice of Support.

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