Senior Operations Director

2 weeks ago

Kozhikode, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 35,00,000
Job Description

We are seeking a highly skilled professional to lead our India-based operations team responsible for day-to-day support, DevOps, and system monitoring for Openlink Endur/Findur implementations.

The ideal candidate will have a strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.

Required Skills and Qualifications
  • Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity.
  • Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred).
  • Strong analytical mindset with a focus on problem-solving and service excellence.
  • Excellent communication, stakeholder management, and documentation skills.
  • Ability to work independently and collaboratively in a global delivery model.
Key Responsibilities
  • Lead and manage the India-based operations team.
  • Oversee incident management, system health checks, and performance tuning.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues and optimizing workflows.
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
  • Support pre-sales and RFP processes by contributing to solution design and client presentations.
Professional Attributes
  • Strong leadership and team-building capabilities.
  • High attention to detail and commitment to quality.
  • Comfortable working in a fast-paced, dynamic environment.

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