Remote Customer Support Representative

2 weeks ago

Kozhikode, Kerala, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

Job Overview:

This role entails providing customer service and collection support through phone calls. The ideal candidate should possess experience in RCM/DME for a minimum of 1 year.

The successful candidate will be responsible for making outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.

Inbound calls handling would require working as part of a team, delivering first-class professional customer service using various communication methods to ensure that customer enquiries, payments, and complaints are resolved at the first point of contact.

Key Responsibilities:
  1. Assess and resolve inquiries, requests, and complaints primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  2. Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
  3. Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  4. Achieve key and critical performance targets.
  5. Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  6. Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  7. Maintain effective work procedures according to client process workflows and HCL policy guidelines.

Required Skills and Qualifications:

  1. Strong verbal and written communication skills
  2. Neutral accent and good adoption to US culture
  3. Ability to resolve customer queries in the first point of contact
  4. Focused on delivering positive customer experience
  5. Professional, courteous, friendly, and empathetic
  6. Active listening skills
  7. Data entry & typing skills
  8. Multi-tasking ability
  9. Capability to handle fast-paced environment
  10. Team player
  11. Contribution to process improvement

Education and Experience:

  1. Graduation (any stream)
  2. 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling

  • Customer Support Specialist

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 20,000 - ₹ 25,00,000

    Job Title: Customer Service RepresentativeRole Description:To deliver exceptional customer service, this role requires strong communication and interpersonal skills to build meaningful relationships with clients.Key Responsibilities:Qualify leads based on their interest and suitability for our courses.Engage with prospective students to provide valuable...

  • Real Estate Customer Service Representative

    2 weeks ago

    Kozhikode, Kerala, India beBeetelecalling Full time ₹ 60,00,000 - ₹ 85,00,000

    Customer Service Representative for Real Estate SectorThis is a full-time on-site role where you will be responsible for contacting potential clients, understanding their needs and preferences, and providing relevant information about property listings.As a key member of our sales team, you will play a vital role in driving business growth by building strong...

  • Customer support

    3 days ago

    Kozhikode, Kerala, India AROOHA TRAVEL AND TOURISM Full time ₹ 4,20,000 - ₹ 6,60,000 per year

    Job Title: Senior Customer Support LeadCompany: Arooha Travel and TourismLocation: CalicutJob Type: Full-timeAbout UsArooha Travel and Tourism is a dynamic and growing travel company dedicated to providing exceptional travel experiences. We are looking for an experienced and motivated professional to lead our telecalling and customer support team.Key...

  • Technical Support Engineer

    3 days ago

    Kozhikode, Kerala, India ACIX MIDDLE EAST Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionACIX Middle East is a professionally managed strategic partner for end-to-end security. Based in Dubai, UAE, ACIX has expanded to Doha, Muscat, Abu Dhabi, and Riyadh. The company assists resellers, system integrators, and installers with a wide range of technological solutions including access control systems, IP CCTV storage, and video...

  • Customer Experience Ambassador

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 25,00,000

    Are you passionate about helping others and delivering exceptional customer experiences?We're seeking a talented Customer Service Representative to join our team!About the Role:As a Customer Service Representative, you will be the face of our company, providing top-notch support to our customers through various channels.Key Responsibilities:Respond to...

  • US Voice Process Customer Service Representative

    2 weeks ago

    Kozhikode, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 11,00,000

    Job Opportunity: Customer Engagement RepresentativeWe are seeking experienced professionals to make outbound calls to US-based insurance companies, patients, or the helpdesk as per process requirements.Key Responsibilities:Engage customers in meaningful conversations to promote products/services or gather required information.Achieve daily, weekly, and...

  • Customer Support Specialist

    2 weeks ago

    Kozhikode, Kerala, India beBeeContact Full time ₹ 10,00,000 - ₹ 25,00,000

    Customer Support SpecialistWe are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be responsible for engaging with prospective students, assessing their interest and fit for our courses, and establishing meaningful relationships to support their educational goals.The ideal...

  • Managed Airflow Platform Support Engineer

    4 weeks ago

    Kozhikode, Kerala, India Avikal Solutions Full time

    Experience - 3 -5 YearsShift - Night Shift in 2 slots ( 7 PM - 7 AM )Location: BangaloreMandatory Skills - AWS - Cloud platform, Apache Airflow, Python & Kubernetes with Good communication.Notice Period: 10 daysRole DescriptionThis is a full-time remote role for a Managed Airflow Platform Support Engineer. The Managed Airflow Platform Support Engineer will...

  • Remote Appointment Scheduler

    2 weeks ago

    Kozhikode, Kerala, India beBeeAppointmentScheduler Full time AU$ 50,000 - AU$ 1,00,000

    We are seeking a skilled Remote Appointment Scheduler to join our team. As a Remote Appointment Scheduler, you will be responsible for conducting outbound calls to potential clients, introducing our brand and services, identifying, engaging, and qualifying leads based on their needs and business goals, scheduling high-quality appointments for our sales team,...

  • Support Specialist

    2 weeks ago

    Kozhikode, Kerala, India beBeeWorkday Full time ₹ 50,00,000 - ₹ 85,00,000

    Job OverviewWe are seeking an experienced Workday Support Specialist to provide functional and technical support for our client's Workday platform.This is a remote role supporting an Australian organization.The ideal candidate will have strong hands-on knowledge of at least two Workday modules, experience supporting Workday integrations, and excellent...