
Financial Operations Specialist
4 days ago
Maximize your impact in a dynamic role that drives seamless operations in financial technology.
About the PositionThis Production Support Team vacancy within our Payment domain seeks an exceptional individual who can ensure uptime and stability of critical banking applications.
Key Responsibilities:- Deliver expert-level application and production support for digital payment systems, including UPI and retail banking platforms.
- Monitor application health, system alerts, and perform incident management to minimize downtime.
- Analyze recurring issues and drive long-term solutions to improve overall performance.
- Collaborate with development, QA, infrastructure, and vendor teams to resolve complex issues and implement changes.
- Document support procedures, run books, and incident reports to ensure continuity.
- Maintain compliance with ITIL practices, including incident, problem, and change management.
- Liaise with cross-functional teams to handle deployment activities, release validations, and post-production verification.
- Act as a subject matter expert for payment systems and support audits and compliance-related activities.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 8-11 years of experience in application support, production support, or IT operations.
- Demonstrated expertise in supporting UPI platforms, retail banking applications, and payment gateways.
- Strong understanding of banking protocols and digital payment workflows.
- Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
- Experience with monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
- Exceptional analytical and troubleshooting skills with a strong sense of urgency.
- Effective communication and coordination skills across cross-functional teams.
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