Operations Director
1 day ago
We are seeking a seasoned Operations Manager to oversee the smooth functioning of our corporate office. This role requires a strong leader who can drive process improvements, ensure effective communication, and maintain a high level of productivity.
Key Responsibilities- Operations Management: Oversee day-to-day operations within the corporate office, ensuring proper functioning of departments such as Admin, HR, Finance, Sales Support, Procurement, and Projects.
- Interdepartmental Coordination: Align work between various verticals to ensure smooth workflows, track cross-functional tasks, identify roadblocks, and ensure timely resolution.
- Office Systems & Process Optimization: Develop and implement standard operating procedures (SOPs) for all office functions, ensure document control, filing systems, and reporting formats are standardized and followed.
- Monitoring & Reporting: Review daily, weekly, and monthly reports from all departments, prepare consolidated dashboards and updates for senior management, and monitor internal KPIs related to operations, productivity, and project delivery support.
- Team Oversight & Task Allocation: Allocate and monitor tasks to department heads or coordinators, follow up on deadlines, pending work, and escalated issues, and ensure that team members are adequately supported and resourced.
- Compliance, Discipline & Office Policies: Ensure adherence to company policies, rules, and internal guidelines, maintain discipline, attendance, and punctuality within the office, and work closely with HR for employee engagement, conflict resolution, and training needs.
- Communication & Escalation Handling: Act as the central point of communication between departments and top management, handle operational escalations, and ensure timely resolution, and conduct regular coordination meetings with department heads.
- Education: Bachelor's or Master's Degree in Business Administration, Operations, or related field.
- Experience: 8–12 years in office operations, administration, or general management.
- Skills: Strong multitasking, coordination, decision-making, and organizational skills, basic understanding of HR, Admin, Procurement, Finance, and Project Coordination, technical knowledge of MS Office Suite, Task Management Tools, and ERP.
- Language: Proficient in English and local language (if applicable).
This is an office-based position with occasional travel to branch or project sites if needed.
OthersThe ideal candidate will have a proven track record of driving process improvements, ensuring effective communication, and maintaining a high level of productivity.
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