Operational Excellence Lead

2 days ago


Vellore, Tamil Nadu, India beBeeRisk Full time ₹ 20,00,000 - ₹ 25,00,000
Senior Operations Executive - GRC Job Description

We are seeking a seasoned Senior Operations Executive – GRC with strong expertise in ServiceNow administration to ensure platform stability, integrations, and compliance processes.

Key Responsibilities:

  • Configure and administer the ServiceNow platform, including GRC modules.
  • Perform DevOps activities such as code deployments across environments.
  • Develop and implement fixes for production defects.
  • Monitor and manage ServiceNow integrations with external systems.
  • Resolve ServiceNow incidents and provide root cause analysis.
  • Maintain user roles, permissions, and platform stability.
  • Support audits and compliance reporting.
  • Ensure smooth platform upgrades and patches.
  • Automate operational tasks to improve efficiency.
  • Maintain detailed operational documentation and runbooks.

Required Skills and Qualifications:

  • 5+ years of experience in ServiceNow administration.
  • 2+ years of hands-on experience with ServiceNow GRC modules.
  • Certifications (Mandatory):
  • ServiceNow CSA.
  • GRC: Integrated Risk Management (IRM) Fundamentals.
  • GRC: Integrated Risk Management (IRM) Implementation.
  • Experience in ServiceNow support & maintenance, including incident resolution.
  • Proven experience with code deployments, integration monitoring, and defect fixes.
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes.
  • Familiarity with ITIL processes and change management.
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.


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