
Operational Excellence Lead
2 days ago
We are seeking a seasoned Senior Operations Executive – GRC with strong expertise in ServiceNow administration to ensure platform stability, integrations, and compliance processes.
Key Responsibilities:
- Configure and administer the ServiceNow platform, including GRC modules.
- Perform DevOps activities such as code deployments across environments.
- Develop and implement fixes for production defects.
- Monitor and manage ServiceNow integrations with external systems.
- Resolve ServiceNow incidents and provide root cause analysis.
- Maintain user roles, permissions, and platform stability.
- Support audits and compliance reporting.
- Ensure smooth platform upgrades and patches.
- Automate operational tasks to improve efficiency.
- Maintain detailed operational documentation and runbooks.
Required Skills and Qualifications:
- 5+ years of experience in ServiceNow administration.
- 2+ years of hands-on experience with ServiceNow GRC modules.
- Certifications (Mandatory):
- ServiceNow CSA.
- GRC: Integrated Risk Management (IRM) Fundamentals.
- GRC: Integrated Risk Management (IRM) Implementation.
- Experience in ServiceNow support & maintenance, including incident resolution.
- Proven experience with code deployments, integration monitoring, and defect fixes.
- Strong knowledge of Governance, Risk, and Compliance (GRC) processes.
- Familiarity with ITIL processes and change management.
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.
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