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Front Office Team Member

1 month ago

Vijayawada, Andhra Pradesh, India Accor Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Executive to join our team at Accor. The successful candidate will be responsible for providing exceptional front desk services to our guests, including greeting and registering arrivals, processing check-ins and check-outs, and handling administrative duties.

Key Responsibilities
  • Deliver warm and welcoming service to guests, ensuring a positive experience from arrival to departure.
  • Process check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
  • Provide exceptional front desk services, including answering phone calls, responding to guest inquiries, and resolving any issues that may arise.
  • Work closely with the hotel team to ensure seamless communication and coordination.
  • Stay up-to-date with hotel policies and procedures, ensuring compliance and adherence to standards.
Requirements
  • Previous experience in a similar role, preferably in a 5-star hotel setting.
  • Strong interpersonal and communication skills, with a passion for delivering exceptional service.
  • Service-focused personality, with a proven track record of providing excellent customer service.
  • Prior experience working with Opera or a related system is an asset.

Accor's Commitment to Diversity and Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We believe that diversity and inclusion are essential to our success, and we are committed to creating a workplace that is welcoming and inclusive for all.