
Social Media Community Builder
1 day ago
This role involves developing and executing a comprehensive community strategy to foster brand loyalty and engagement.
The successful candidate will be responsible for building relationships with followers, monitoring customer reviews, and managing online reputation. They will also analyze conversations, sentiment, and engagement trends related to the brand and industry.
- Key Responsibilities:
- Develop and execute a community engagement strategy that aligns with business goals.
- Monitor and respond to customer reviews and user sentiment across social media platforms.
- Manage online reputation by tracking brand mentions, addressing concerns, and mitigating negative feedback.
- Work with internal teams to implement effective strategies and performance measurement.
- Requirements:
- 1–3 years of experience in community management, social media, or online reputation roles.
- Excellent written communication skills with a human, empathetic, and solution-oriented tone.
- Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
- Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
- Proficiency with Canva or other visual tools to support engagement content creation.
- Opportunity to work with a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.
- Collaborative team environment with diverse backgrounds from world-class organizations.
- Personal growth opportunities with designable learning plans and organizational resources.
- Comprehensive benefits package including health and medical benefits, profit-sharing plan, and open door policy.
This is an opportunity to join a dynamic team and contribute to the success of our organization while growing professionally and personally.
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