IT Service Management Specialist

2 days ago

Udaipur, Rajasthan, India beBeeService Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

Job Title: IT Service Management Professional

Job Summary:

The ideal candidate possesses an engineering background and experience in IT software development. This role will be responsible for working with business stakeholders to analyze and review detailed business and technical requirements, and develop technical solutions using the ServiceNow platform - ITSM related modules.

Key Responsibilities:

  • Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Profile Description:

The ideal candidate should have at least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end. They should also have hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.

Required Skills:

  • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
  • Develop & manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation - technical design, developer notes, user manual etc.
  • Manages data with Tables, CMDB, Import Sets, and Update Sets.
  • Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.
  • Expertise in configuring UI Actions/UI Policy/A CL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Configure Performance Analytics, Reporting & Dashboards.

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