Customer Experience Product Leader

1 week ago


Erode, Tamil Nadu, India beBeeProductManagement Full time ₹ 19,77,600 - ₹ 26,14,800
**Product Management Director Job Overview**This role involves leading product management for a portfolio of customer experience solutions. The successful candidate will be responsible for defining the product roadmap and features, working closely with sales, marketing, and development teams to ensure customer success.
**Key Responsibilities:**
  • Develop and execute the product strategy and roadmap for the CX portfolio, focusing on key market trends and competitive insights.
  • Collaborate with cross-functional teams to deliver effective releases, prioritize workload, and meet deadlines.
  • Work closely with customers, partners, and stakeholders to understand their needs and preferences, and translate them into actionable product requirements.
  • Ensure seamless product fulfillment and design of license enforcement processes.
  • Measure ongoing adoption and unblock barriers to upgrades as necessary.
  • Lead industry analyst strategy for CX and ensure a successful leadership position in tier 1 vendor reports.
  • Align efforts of other team members in the PM team to deliver effective releases one after the other.

**Qualifications & Experience:
  • Proven background and in-depth product and technical knowledge of similar customer experience platforms such as Pega, Adobe Marketing, Salesforce Marketing, Hubspot...
  • Knowledge of using Aha (or similar Product Management tools) is a plus.
  • Bachelor's degree or equivalent.
  • Product Management experience is a plus.
  • Experience working with Sales, and Development teams is essential.
  • Understanding and/or demonstrated experience of how to infuse AI/ML into a marketing product in a very meaningful way.

**What We Offer:**

A dynamic and supportive work environment that fosters growth, collaboration, and innovation.


**How to Apply:**

Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



  • Erode, Tamil Nadu, India beBeeLeadership Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Job Title: Senior Manager, Customer Support EngineeringWe are seeking a seasoned leader to spearhead our customer support efforts. As a key member of our team, you will be responsible for building and scaling a high-performing support team that delivers exceptional customer experiences.The ideal candidate will possess strong technical expertise in SaaS and...


  • Erode, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

    Job OverviewWe are seeking an exceptional leader to oversee and optimize our support operations, ensuring customer satisfaction.The ideal candidate will have a customer-centric approach, excellent communication skills, and the ability to effectively collaborate with cross-functional teams.Key Responsibilities:Lead and manage the Customer Support team,...


  • Erode, Tamil Nadu, India beBeeEngineering Full time ₹ 25,00,000 - ₹ 30,00,000

    Lead Product EngineeringWe are seeking an experienced Lead to develop and manage multiple product lines. This individual will oversee end-to-end engineering requirements, collaborate with cross-functional teams, and establish a robust product engineering process.About the Role:Drive the development of new product lines.Establish and maintain product...


  • Erode, Tamil Nadu, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior Consultant Job OpportunitySeeking an experienced Senior Consultant to lead SAP Customer Service (CS) solutions. Ideal candidate will have deep functional expertise and strong problem-solving skills.The successful candidate will be responsible for leading end-to-end SAP CS implementations, upgrades, and support activities. This includes providing...


  • Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 40,000 - ₹ 80,000

    Job SummaryWe are seeking a passionate and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, live chat, or social...


  • Erode, Tamil Nadu, India beBeeCreative Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Unlock your creative potential as a visionary leader in large-scale video production.We're scaling creativity like never before, and we need a proven creative leader who can balance artistry with operational scale and ensure high-quality, consistent output across multiple units.Key Responsibilities:Define and maintain the visual identity, style, and tone of...


  • Erode, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    World-class support leaders are sought after to spearhead customer experience across the globe.Our ideal candidate has 10+ years of experience in delivering exceptional support services to global SaaS platforms, managing high-performing teams and driving escalation resolution.Key responsibilities include:


  • Erode, Tamil Nadu, India beBeeDirector Full time ₹ 4,00,00,000 - ₹ 5,00,00,000

    Job Description:As a Senior Director of Design, you will lead our design team and drive the holistic design vision for our products. You will ensure a consistent, high-quality user experience across internal and external applications.Your key responsibilities will include defining and driving design strategy, leading and mentoring a team of product...


  • Erode, Tamil Nadu, India beBeeDesigner Full time ₹ 10,00,000 - ₹ 25,00,000

    Job Title: Senior User Experience Designer">Overview:">We are seeking a skilled UX Designer to join our company. The ideal candidate will have a deep understanding of human-centered design and be able to collaborate with cross-functional teams to deliver high-quality product experiences.">Key Responsibilities:">Create impactful designs that demonstrate...


  • Erode, Tamil Nadu, India beBeeScheduling Full time ₹ 10,00,000 - ₹ 20,00,000

    Job OverviewThis role is responsible for maximizing field consultants' time with clients while developing trusting relationships with assigned field staff and operations management.The incumbent manages orders' timeliness, coordinates production schedules for assigned field staff, and establishes efficient schedules for internal customers through defined...