Customer Experience Leader

1 week ago

Malappuram, Kerala, India beBeeCustomerOnboarding Full time ₹ 12,00,000 - ₹ 18,00,000

As a key stakeholder in our growth strategy, you will play a pivotal role in shaping the customer experience.

The Customer Onboarding Manager position requires an individual who can seamlessly navigate multiple internal and external teams to ensure a smooth onboarding process. Your expertise will be instrumental in establishing a robust pipeline of customer implementations, fostering a culture of excellence, and driving business outcomes.

Key Responsibilities:

  • Develop and implement end-to-end customer onboarding processes that meet or exceed customer expectations.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and drive efficiency gains.
  • Establish and track key performance indicators (KPIs) to measure the success of onboarding initiatives.
  • Act as a subject matter expert (SME) for our platform, providing thought leadership and strategic guidance to customers and stakeholders.
  • Resolve complex product support queries and escalate issues as necessary.
  • Partner with product management to surface customer feedback and translate it into actionable product requirements.

Requirements:

  • 4-6 years of experience in a customer-facing role, with a proven track record of delivering successful customer onboarding experiences.
  • Advanced understanding of SaaS and cloud-based software environments, including APIs, webhooks, and database structures.
  • Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Comfortable working in a fast-paced startup environment, with a builder mindset and a willingness to adapt to changing priorities.

What We Offer:

A dynamic work environment that encourages collaboration, innovation, and continuous learning. Competitive compensation and benefits packages. Opportunities for professional growth and development. A chance to make a meaningful impact on our customers' businesses and contribute to our company's success.

Location: Chennai, India

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