Executive Manager

3 days ago

Allahabad, Uttar Pradesh, India beBeeLeadership Full time ₹ 50,00,000 - ₹ 70,00,000
Job Title: Call Center Team Lead

This role necessitates a proactive and experienced leader to oversee the management of a team of professionals responsible for Background Verification (BGV) processes, encompassing employment, education, and address verifications.

Key Responsibilities:
  • Lead and motivate a team of BGV call centre executives to ensure optimal performance and productivity.
  • Monitor live and recorded calls to guarantee quality, accuracy, and adherence to client-specific and internal standards.
  • Oversee timely case closures while ensuring strict compliance with defined TATs (Turnaround Times).
  • Provide coaching, feedback, and performance evaluations to enhance individual and team performance, thereby fostering growth and development.
  • Effectively handle escalations and coordinate with internal departments to resolve complex issues.
  • Ensure data privacy, confidentiality, and security protocols are strictly adhered to at all times.
  • Conduct refresher and training sessions on process changes and compliance requirements to maintain a high level of proficiency among team members.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and the capacity to manage multiple priorities in a fast-paced environment, ensuring seamless execution of tasks and objectives.

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