Highly Skilled ServiceNow CSM Implementation Specialist

6 days ago

India Infojini Inc Full time

Infojini Inc is seeking a highly skilled ServiceNow CSM Implementation Specialist to join our dynamic team.

The ideal candidate will have extensive hands-on experience in the development, implementation, and integration of ServiceNow's Customer Service Management (CSM) module. You'll play a critical role in driving system improvements and building scalable solutions to meet evolving business needs.

About the Role:

  • Leverage your functional knowledge of the CSM module of ServiceNow to develop, customize, and enhance workflows.
  • Implement ServiceNow features such as UI policies, UI actions, workflows, business rules, client scripts, and ACLs.
  • Work with ServiceNow ITSM, CSM, and the Service Portal to deliver tailored solutions.
  • Integrate ServiceNow with third-party systems using SOAP and RESTful APIs, ensuring seamless communication between platforms.
  • Contribute to instance upgrades and patching to maintain system health.
  • Develop and maintain functionalities in Agent Workspace and Virtual Agent.
  • Identify and address system deficiencies while implementing continual service improvements.
  • Handle multiple integrations between ServiceNow and monitoring tools.
  • Provide expertise in OpenFrame/CTI technology, JMS integrations, and NOW Experience UI Framework.
  • Support global deployment with internationalization (i18n) configurations.
  • Assist with ServiceNow Machine Learning and Predictive Intelligence implementations.

What We Offer:

  • $120,000 - $180,000 per year, depending on experience.
  • A competitive benefits package including medical, dental, and vision insurance.
  • A generous 401(k) matching program.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

Requirements:

  • 4-6 years of hands-on experience in ServiceNow development, implementation, and support, with a focus on Incident, Problem, Change Management, or Customer Service Management.
  • Proficiency in scripting and integration capabilities in ServiceNow.
  • Solid knowledge of the CSM module and experience in ServiceNow's instance upgrade process.
  • Familiarity with MID Server configuration and usage.
  • Strong analytical skills and problem-solving abilities.
  • Excellent communication skills to collaborate with cross-functional teams and stakeholders.

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