
IT Security Professional
1 week ago
We are seeking an experienced IT security professional to join our team. As a Technical Support Engineer, you will be responsible for designing, planning, and implementing our award-winning data security platform in enterprise environments.
You will work closely with team leads to meet service level agreements and customer requirements. Your duties will include helping existing customers resolve outstanding issues through support tickets, creating technical documents and articles for team and customer use, delivering technical demonstrations to customers globally, and ensuring customer expectations are met within committed timeframes.
- Design, plan, and implement our data security platform in enterprise environments
- Help customers resolve outstanding issues through support tickets
- Work closely with team leads to meet service level agreements and customer requirements
- Create technical documents and articles for team and customer use
- Deliver technical demonstrations to customers globally
- Ensure customer expectations are met within committed timeframes
- Bachelor's degree in a relevant field or equivalent experience
- 2-4 years of software customer service and support experience required
- Experience working with Windows-based infrastructures, including Active Directory, Exchange, SharePoint, SQL Server, Office 365, and cloud platforms
- Microsoft certification is a plus
- PowerShell scripting knowledge preferred
- Excellent interpersonal and verbal English communication skills required
- Experience working with a ticketing tool before, such as Salesforce or ServiceNow
- Experience delivering product presentations to clients in a pre-sales context
- Experience working in a high-risk secure environment preferable
- Ability to work independently and as part of a team
- Highly motivated attitude and ability to work under pressure
We offer a competitive salary, opportunities for professional growth, and a dynamic work environment.
OthersPlease note that we are an equal opportunities employer and welcome applications from all qualified candidates.
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