Senior Quality Assurance Manager

7 hours ago


Chennai, Tamil Nadu, India Azentio Software Pvt Ltd Full time
About the Role
  • Key Responsibilities:
  • Framework Development and Execution: Support senior consultants in creating and refining delivery excellence frameworks, ensuring alignment with organizational goals and industry best practices.
  • Quality Assurance & Audit Compliance: Conduct regular audits to ensure adherence to established processes and frameworks, identifying areas for improvement and compliance gaps.
  • Project Health Monitoring and Reporting: Develop and maintain metrics to measure and report the health of project delivery, enabling proactive management of risks and bottlenecks.
  • Customer Escalation Management: Conduct root cause analysis (RCA) for customer escalations, working cross-functionally to identify solutions and prevent recurrence.
  • Process Improvement and Innovation: Drive innovation and continuous improvement through Kaizen and Lean Six Sigma initiatives, enhancing efficiency, reducing costs, and improving customer satisfaction.


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