High-Performance Site Reliability Expert Wanted

The ideal candidate will play a pivotal role in ensuring the reliability and performance of our applications, providing technical expertise to drive business growth. The successful Site Reliability Engineer will design, develop, and support various tools, services, and applications to maintain a reliable site environment.

Responsibilities:

• Execute on incident, change management, and problem management processes
• Build and support a reliable application suite for the environment, meeting development and maintenance requirements of systems/platforms
• Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
• Constantly work to improve and implement automation of applications tasks
• Provide technical support for systems/platforms according to application SLAs
• Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management
• Strong troubleshooting ability required
• Lead calls or contribute logically
• Focus on resolving issues before they become incidents
• Identify and articulate the severity of impacts using provided monitoring tools and escalate as needed
• Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Identify gaps in monitoring or documentation and reach out to appropriate teams to fill those gaps
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Design and document enterprise standards and procedures

Requirements:

• Bachelor's degree or industry certification in an applicable IT field, in addition to 3 years' applicable experience in the design/administration/support of one or more platforms; or bachelor's degree in an IT field, in addition to two years' applicable experience in the design/administration/support of one or more platforms
• 3 or more years of experience as a Systems Engineer or Site Reliability Engineer
• 3 or more years of experience with ops automation using a scripting language such as Python or Ansible
• Site Reliability Engineering: Knowledge of theories and methodologies of reliability engineering; ability to design, develop, and support various tools, services, and applications to maintain a reliable site Environment
• Performance Measurement and Tuning: Knowledge of system performance, testing, and programming; ability to monitor, measure, and optimize system performance and network communication
• CI/CD Pipeline: Knowledge of concepts, values, and tools applied in building Continuous Integration (CI), Continuous Delivery, and Continuous Deployment (CD) pipeline; ability to design, build, implement, and maintain CI/CD pipelines to achieve the automation of software delivery process
• Software Release Management: Knowledge of strategies, practices, and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products
• Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices, and techniques for the delivery of new and enhanced applications
• Embraces diverse people, thinking, and styles

Preferred Qualifications:

• Master's degree in computer science, Information Technology, or related field is preferred
• Experience and exposure to VMWare VDI implementations a huge plus
• Experience with Dynatrace APM and synthetic monitoring
• Experience with airline applications and infrastructure technology is a plus

Why Apply?

This role offers an exciting opportunity to join a dynamic team and make a significant impact on our organization's success. As a Site Reliability Engineer, you will have the chance to work with cutting-edge technologies, collaborate with talented professionals, and develop your skills in a fast-paced environment.