Chargeback Specialist

10 hours ago

Palakkad, Kerala, India beBeeChargeback Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: Chargeback Specialist - Financial Risk Management

Description:

We are seeking a highly motivated Chargeback Specialist to join our team. The successful candidate will be responsible for minimizing financial losses by implementing robust chargeback management processes.

Main Responsibilities:

  • Chargeback & Dispute Management:
    • Handle daily chargeback cases promptly to minimize financial exposure.
    • Investigate disputes thoroughly and ensure accurate documentation.
    • Identify trends and root causes of disputes, recommending corrective actions to merchants and internal teams.
  • Dispute Loss Reduction:
    • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
    • Collaborate with merchants to implement fraud prevention tools and transaction verification processes.
    • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
  • Process Optimization & Risk Control:
    • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
    • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
    • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant experience.
  • Cross-Functional Collaboration:
    • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
    • Provide input during product design and rollout to ensure risk controls are embedded from inception.
    • Support business decisions by presenting data-driven insights and risk impact assessments.
  • Compliance & Quality Monitoring:
    • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

Required Skills:

  • Strong analytical skills with ability to analyze data and identify trends.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Benefits:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Others:

  • This role requires a bachelor's degree in a related field and relevant work experience.
  • The ideal candidate will have prior experience in financial risk management and chargeback processing.

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