
Fraud Specialist
15 hours ago
We are seeking experienced professionals to review, investigate, and resolve fraud cases in line with Mastercard chargeback rules and internal policies.
The primary focus will be on analyzing transaction data and supporting documentation to determine case validity and liability.
Preparation and submission of dispute case files, representments, and supporting evidence to Mastercard within required timeframes are essential skills.
Effective communication with internal teams, issuing banks, acquirers, and merchants is necessary for timely resolution of disputes.
Fraud trend identification and escalation of insights to fraud prevention teams are crucial.
Accurate records and reporting of dispute activities for compliance and audit purposes must be maintained.
Continuous process improvement and adherence to regulatory and card-network compliance requirements are vital.
Required Skills and Qualifications:Qualifications & Skills:
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