Network Operations Center Expert

18 hours ago


Delhi, Delhi, India HTC Global Services Full time

Hiring for our premium project. We are seeking a highly skilled Network Operations Center (NOC) L2 expert to join our team at HTC Global Services.

About the Role:

The NOC Monitoring L2 Support role is responsible for advanced network and system monitoring, handling escalated issues, and proactively ensuring network stability. This position requires in-depth technical knowledge to troubleshoot and resolve complex incidents, as well as collaborating with other IT teams to address recurring issues.

Key Responsibilities:
  • Manage escalated incidents from the L1 team, performing in-depth troubleshooting of network, server, and application issues.
  • Perform root cause analysis for recurring incidents and recommend improvements to reduce downtime.
  • Coordinate with cross-functional teams and external vendors to resolve complex issues.
  • Implement changes and upgrades as per change management procedures.
  • Develop and maintain monitoring best practices, including alert thresholds and incident response guidelines.
  • Provide guidance and support to L1 team members, including technical coaching and process improvement suggestions.
  • Create detailed reports on system health, incidents, and performance metrics for management review.
Requirements:
  • Strong knowledge of network protocols (e.g., TCP/IP, BGP, OSPF), firewall configurations, and troubleshooting.
  • Proficiency in network monitoring and management tools (e.g., Splunk, SolarWinds, Zabbix).
  • Experience with ITIL processes, incident management, and ticketing systems.
  • Excellent problem-solving skills and ability to work under pressure.
  • Advanced English proficiency for clear communication with global teams.
  • Relevant certifications (e.g., CCNA, CompTIA Network+) are preferred.
  • Flexibility to work in rotating shifts and manage on-call responsibilities.
Compensation:

We offer a competitive salary of approximately $120,000 per year, depending on experience. In addition, we provide excellent benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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