Center Head: IT Operations Manager

7 days ago

Delhi, Delhi, India Americana Restaurants Full time

About the Role:

We are seeking a seasoned IT professional to lead our Center of Excellence in Chandigarh, India. This center will be instrumental in providing product development, IT support, and implementing IT best practices for our global operations.

As the Center of Excellence Leader, you will play a pivotal role in not only leading technological advancements but also in instilling and propagating our core values within the team. Your role will be critical in ensuring that the offshore center aligns seamlessly with our strategic goals and contributes to our enduring success and growth on a global scale.

Key Responsibilities:

  • Lead and grow the Offshore IT Center of Excellence, managing overall operations including planning, budgeting, staffing, and performance management.
  • Ensure timely and efficient delivery of IT projects and services, adhering to agreed scope, quality, and cost parameters.
  • Establish and maintain effective communication and collaboration with onshore IT teams and other stakeholders.
  • Implement and enforce IT best practices, standards, policies, and procedures across the offshore IT center.
  • Oversee various administrative and HR activities for the center, such as budgeting, reporting, compliance, and employee relations.
  • Develop and execute talent acquisition and retention strategies, ensuring the recruitment and development of top candidates to meet organizational needs.
  • Identify and resolve issues or risks impacting the offshore IT center's performance or reputation.
  • Provide coaching, mentoring, and feedback to team members, fostering a culture of excellence, innovation, and teamwork.
  • Demonstrate an entrepreneurial mindset, identifying and executing technology-related innovations to create value and drive continuous improvement in services and solutions.
  • Maintain a strong focus on cost efficiency, finding optimal solutions that meet quality standards and budget constraints, while monitoring and evaluating expenses and performance to implement cost-saving measures as necessary.

About You:

To succeed in this role, you should have a proven track record in delivering complex IT projects and services, and managing diverse, cross-functional IT teams. You should also possess strong knowledge of IT best practices, methodologies, tools, and frameworks, as well as excellent communication, interpersonal, and leadership skills. Experience working under pressure, prioritizing tasks, and managing multiple projects simultaneously would be beneficial.

A competitive salary of approximately $120,000 per annum, commensurate with experience, is offered for this position. If you are a motivated and experienced IT professional looking for a new challenge, we invite you to apply for this exciting opportunity to shape the future of our offshore IT operations.

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