Senior Operations Executive
3 weeks ago
Job Purpose
Responsible for performing assigned tasks within defined timelines, coordinating with the Branch/Business partners and internal departments, and ensuring effective handling of queries to maintain smooth functioning of activities.
Key Responsibilities
- Maintain daily MIS updates for HODs
- Prepare and maintain various reports and MIS
- Follow up on payout shortages (above ₹5 lakhs) with respective branches and BPs, and obtain confirmation
- Send EMF funding summaries to Cluster Heads and Branches
- Track Branch Ops personal excel files and follow up with Branches/AOMROMs
- Prepare consolidated excel files containing Branch/Business partner details and send to various departments
- Follow up with ISTF team for Seclore ID creation for new Business Partners
- Handle Branch/BP queries on mail-related topics like Seclore registrations, welcome kits, DCN charges, account opening objections, contract note charges, unique mobile queries, and KYC
- Share MIS reports with superiors as per decided timelines
- Handle queries from the Regulator within defined timelines
- Guide team members to achieve defined timelines
- Technical and Behavioural Competencies
- Process Improvement: Identify, analyze, and improve operational processes to enhance efficiency and effectiveness
- Risk Management: Identify and mitigate operational risks to minimize disruptions and improve business continuity
- Communication Skills: Effectively communicate with team members, other departments, and external stakeholders
- Adaptability: Be flexible and open to change in response to evolving business needs and external factors
- Problem Solving: Analyze complex situations and develop effective solutions
- Team Collaboration: Work collaboratively with cross-functional teams to achieve common goals
- Customer Focus: Understand and prioritize the needs of internal and external customers
- Coordinate with different departments to resolve queries of Business Partners and Branches
Candidate Profile
13 years of experience in Airoli
Process improvement, risk management, and operational activities
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