Senior Operations Executive

3 weeks ago


Mumbai, Maharashtra, India Riverforest Connections Private Limited Full time

Job Purpose

Responsible for performing assigned tasks within defined timelines, coordinating with the Branch/Business partners and internal departments, and ensuring effective handling of queries to maintain smooth functioning of activities.

Key Responsibilities

  • Maintain daily MIS updates for HODs
  • Prepare and maintain various reports and MIS
  • Follow up on payout shortages (above ₹5 lakhs) with respective branches and BPs, and obtain confirmation
  • Send EMF funding summaries to Cluster Heads and Branches
  • Track Branch Ops personal excel files and follow up with Branches/AOMROMs
  • Prepare consolidated excel files containing Branch/Business partner details and send to various departments
  • Follow up with ISTF team for Seclore ID creation for new Business Partners
  • Handle Branch/BP queries on mail-related topics like Seclore registrations, welcome kits, DCN charges, account opening objections, contract note charges, unique mobile queries, and KYC
  • Share MIS reports with superiors as per decided timelines
  • Handle queries from the Regulator within defined timelines
  • Guide team members to achieve defined timelines
  • Technical and Behavioural Competencies
  • Process Improvement: Identify, analyze, and improve operational processes to enhance efficiency and effectiveness
  • Risk Management: Identify and mitigate operational risks to minimize disruptions and improve business continuity
  • Communication Skills: Effectively communicate with team members, other departments, and external stakeholders
  • Adaptability: Be flexible and open to change in response to evolving business needs and external factors
  • Problem Solving: Analyze complex situations and develop effective solutions
  • Team Collaboration: Work collaboratively with cross-functional teams to achieve common goals
  • Customer Focus: Understand and prioritize the needs of internal and external customers
  • Coordinate with different departments to resolve queries of Business Partners and Branches

Candidate Profile

13 years of experience in Airoli

Process improvement, risk management, and operational activities



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