Operational Excellence Manager

7 days ago


Mumbai, Maharashtra, India Third Wave Coffee Full time
Job Overview

Third Wave Coffee is seeking a highly skilled Regional Operations Lead to oversee the day-to-day operations of our West Region. This role demands strategic planning, leadership, and execution to scale operations efficiently.

Main Responsibilities

The successful candidate will be responsible for overseeing store operations and P&L across the West Region, ensuring compliance with brand standards. Key performance metrics will include sales, customer experience, order fulfillment, and store efficiency.

A key aspect of this role will be identifying and implementing process improvements to enhance service speed and quality. This will involve collaborating with the central team to execute regional marketing campaigns, new product launches, and store openings. Additionally, the candidate will optimize inventory, supply chain, and vendor management to reduce costs and wastage.

The Regional Operations Lead will also lead, mentor, and train store managers and operational teams to improve performance. This will involve fostering a high-performance culture with KPIs, regular check-ins, and structured performance evaluations.

Requirements

The ideal candidate will have experience in a coffee chain, QSR, or premium F&B brand. An MBA or certification in Operations, Retail Management, or Supply Chain is a plus.

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