Channel Service Enablement Specialist

6 days ago


Hyderabad, Telangana, India Johnson Controls Full time
Job Title: Channel Service Enablement Specialist

At Johnson Controls, we are committed to empowering our Channel Partners to deliver exceptional service to their customers. As a Channel Service Enablement Specialist, you will play a critical role in driving our partnership towards excellence and sustainable win-win relationships.

Key Responsibilities:
  • Develop and implement service enablement programs for Channel Partners to enhance their service skills and knowledge.
  • Design and deliver comprehensive training programs for Channel Partners, including online and offline training sessions.
  • Provide technical support and guidance to Channel Partners on installation, commissioning, and troubleshooting of YORK Mini Chillers.
  • Track and maintain accurate records of Channel Partner service skills and gaps, and develop strategies to address these gaps.
  • Collaborate with the global factory to ensure that service manuals and spares are up-to-date and readily available to Channel Partners.
  • Conduct regular warranty analysis and root cause analysis to identify areas for continuous improvement.
Requirements:
  • Bachelor's degree in Mechanical or Electrical Engineering, or equivalent experience in the HVAC industry.
  • Minimum 7-10 years of experience in the HVAC field, with a strong background in project operations and installation activities.
  • Knowledge of HVAC-related electricals and controls, as well as experience with installation and site-related activities.
  • Ability to build trust and credibility with Channel Partners, and to communicate effectively with them to drive their sustainable business growth.


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