Customer Experience Strategist

7 days ago


Erode, Tamil Nadu, India beBeeAnalytics Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
About Us

At the forefront of innovation, we strive to deliver exceptional customer experiences through our diverse portfolio of homegrown and international brands.

Role Overview

This key position will drive customer and business analytics initiatives, shaping promotional strategies and customer engagement. You will collaborate with cross-functional teams and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.

Key Responsibilities
  • Develop actionable business insights in areas such as promotion effectiveness and customer engagement.
  • Define Key Performance Indicators (KPIs) that measure customer lifecycle health and retention.
  • Prioritize the analytics backlog and manage a team of analysts.
  • Explore Artificial Intelligence/Machine Learning tools to enhance customer segmentation and self-serve analytics.
  • Collaborate with IT teams to strengthen data infrastructure and quality standards.
Requirements
  • 6+ years of experience in business insights, analytics, or customer intelligence.
  • Strong track record in building customer metrics (e.g., retention, repeat, churn).
  • Hands-on expertise with analytics tools, dashboards, and SQL.
  • Experience in leading a small analytics team or mentoring analysts.
Why This Opportunity Matters
  • Shape customer retention and engagement strategy with data-driven insights.
  • Lead high-visibility projects that directly impact growth and revenue.
  • Contribute to a culture that values innovation and data-driven decision-making.


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