Senior Process Operations Manager

5 days ago


Salem, Tamil Nadu, India beBeeTeamwork Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Process Operations Supervisor

We are seeking a seasoned Process Operations Supervisor to lead our team of professionals in international healthcare and insurance processes. As a key member of our operations team, you will be responsible for driving performance and ensuring customer satisfaction meets contractual KPIs.

About the Role:

  • Oversee daily supervision of a team of professionals
  • Coaching team members to achieve high-performance delivery
  • Identifying and addressing performance-related issues
  • Ensuring customer satisfaction meets contractual KPIs
  • Communicating expectations and providing timely updates

Requirements:

  • Strong communication skills, both written and verbal
  • Ability to lead team members under pressure
  • Mentor, coach, and provide direction to team members

Preferred Qualifications:

  • Prior experience as a Process Operations Supervisor in an international BPO environment

Benefits:

  • Foster a culture of teamwork and collaboration
  • Develop strong relationships with stakeholders
  • Drive business growth and profitability


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